Privacy Policy
Effective Date: January 28th, 2025
Last Modified: September 23rd, 2025
Avenue Ticketing, Inc. ("Avenue," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services, including our website www.avenueticket.com, mobile applications, and any related features (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, you must not use our Services.
1. Summary of Data Collection & Disclosure
To provide transparency, below is a summary of the types of data Avenue collects, whether it is disclosed, and whether it is sold.
| Data Type | Do We Collect? | Do We Disclose? | Do We Sell? |
|---|---|---|---|
| Identifiers (Name, Email, Phone, Address, Account Name) | Yes | Yes | No |
| Payment Information (Credit/Debit Card, Bank Account) | Yes (via third-party processors) | Yes | No |
| Commercial Information (Transactions, Purchase History) | Yes | Yes | No |
| Geolocation Data | Yes (if enabled) | Yes | No |
| Online Activity (Browsing, Search, Interactions) | Yes | Yes | No |
| Inferences (Preferences, Interests) | Yes | Yes | No |
| Audio, Visual Data (Profile Photos) | Yes (optional) | Yes | No |
| Biometric Information (Face Imagery) | No | No | No |
| Protected Class Information (Age, Gender, etc.) | No | No | No |
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal data:
Identifiers: Name, email, phone number, billing/shipping address, and username.
Payment Information: Processed through third-party providers like Stripe; Avenue does not store payment details.
Account Credentials: Passwords or authentication methods.
Social Media Data: If you link your social accounts to our platform.
User-Generated Content: Event details, profile photos, and other materials you upload.
Geolocation Data: If enabled, we may collect location information.
2.2 Non-Personal Data
Device Information: IP address, browser type, and operating system.
Usage Data: Pages viewed, time spent on our site, and interactions with the platform.
Cookies & Tracking Technologies: Used for analytics, security, and personalization.
3. How We Use Your Information
We use your data to:
Provide and improve our Services.
Process payments and issue refunds.
Prevent fraud and enhance security.
Send promotional emails and event notifications (you may opt out).
Comply with legal obligations.
Conduct analytics and improve user experience.
Legal Basis for Processing
Your consent (e.g., for marketing emails).
Performance of a contract (e.g., processing ticket purchases).
Legitimate interest (e.g., fraud prevention and analytics).
Compliance with legal requirements.
4. Sharing Your Information
We do not sell your Personal Data. However, we may share it:
With Event Organizers: When you purchase tickets.
With Service Providers: Payment processors, marketing tools, analytics services.
With Legal Authorities: If required by law.
In Business Transfers: If Avenue is acquired or merged with another entity.
With Affiliates and Subsidiaries: Entities under our common ownership.
5. Your Rights & How to Exercise Them
Right to Access: Request a copy of your data.
Right to Correct: Update inaccurate or incomplete data.
Right to Delete: Request deletion of your personal information.
Right to Restrict Processing: Limit how we use your data.
Right to Object: Opt out of marketing communications.
Right to Data Portability: Receive your data in a usable format.
6. Compliance with State & International Laws
Avenue complies with the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and Nevada online privacy laws.
California residents may request access to their data and deletion of personal information.
7. Security Measures & Data Retention
We implement industry-standard security measures, including:
Encryption: Protects sensitive data.
Access Controls: Limits access to authorized personnel only.
Regular Security Audits: To identify and mitigate risks.
8. Cookies, Tracking & Do Not Track (DNT)
Essential Cookies: Required for platform functionality.
Performance Cookies: Track website performance and analytics.
Advertising Cookies: Deliver relevant ads.
9. Security Breach Notification
In case of a security breach, we will notify affected users via email or platform announcement.
10. Successors in Interest (Mergers & Acquisitions)
If Avenue undergoes a merger, acquisition, or sale, user data may be transferred as part of the business transaction. Users will be notified via email or a public announcement.
11. Children's Privacy
Our Services are not intended for children under 16. If we discover such data, we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy. If significant changes are made, we will notify users via email or platform announcements.
13. Contact Information
Email: privacy@avenue.tickets
Phone: (855) 550-1080
Mailing Address: 75-5733 Lamaokeola St, Kailua-Kona, HI 96740
14. Mobile App Permissions
Our app requests access to Location (to provide location-based features), Camera (for QR/barcode scanning or image capture), Bluetooth (to connect with nearby devices like scales or printers), and NFC (for contactless scanning).
These permissions are used only for core functionality and not for tracking or advertising.
All data is securely transmitted and encrypted. Users can deny or revoke permissions anytime from device settings. We do not share personal or device data with third parties without consent.
By using our Services, you acknowledge that you have read and understand this Privacy Policy.